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This role is based in Jersey and as such all normal working days must be carried out in Jersey.

Join us as an Events Manager, Retail Banking

• If you’re brilliant with customers, and are ready to make a difference by creating an effective events programme, we want to hear from you
• Every day, you’ll be promoting customer suggestions by using internal and external services, learning based insights, customer profile data and our business channels
• This is an opportunity to progress your career and enhance your interpersonal skills by working with our teams and by helping our customers
• To be considered for this role, you’ll need to specifically state on your CV that you have the right to live and work in Jersey

What you’ll do

As an Events Manager, you’ll be engaging with customers through a range of channels. You’ll also be managing a programme and calendar of internal and external events that link to our purpose.

Day-to-day, you’ll be building relationships with our customers in person and through social media. Not only that, but you’ll also be working closely with our teams to communicate opportunities, develop business goals and work with the local market through customer development plans.

You’ll also be:

• Planning a programme of internal and external events before marketing them to a target audience
• Reviewing competitor activities to find creative ways to promote our events programme to customers and stakeholders
• Focusing on customer profiles and feedback opportunities to support our purpose and customer needs and to improve future events
• Promoting customer-facing workspaces in the branch and being responsible for reputational risk management
• Joining in external industry events and creating a strong support network to learn more about market trends that can improve our programme

The skills you’ll need

To join us in this role, you’ll not only need fantastic interpersonal skills, but you’ll need great written and verbal communication skills too. You’ll also understand the fundamentals of PR and marketing, as well as how to network with both internal and external stakeholders.

You’ll be a problem-solver and understand how to organise an events programme, including using software applications and technology to manage events. We’ll look to you to use these skills to receive feedback and communicate any findings to improve the experiences of our customers.

You’ll also need:

• Basic marketing and promotional content skills for media and communication channels to reach different target audiences
• Knowledge of branch banking/personal & non-personal and cross industry regulations
• An understanding of how to find new business and enterprise opportunities
• Data and analytic skills to improve our events for different demographics and internal and external insights
• To be able to implement communication plans to help with branch events and brand advocacy

Taunton, United States of America 

WHAT YOU WILL BE DOING

USA Job Family Description: Acts as first point of contact for consumer and small- to medium-sized clients. Assists clients with resolving product, service or billing issues, opening or closing accounts, processing transactions, logging requests, and escalating complex issues to the appropriate team for timely resolution. Sells targeted products/services as part of client-initiated interactions.

USA Job Function Description: Acts as first point of contact for consumer and business clients. Assists clients with resolving product, service or account issues, opening or closing accounts, processing transactions, logging requests, and escalating complex issues to the appropriate team for timely resolution. Sells targeted products/services as part of client-initiated interactions. Responsible for maintaining operational integrity.

Essential Functions/Responsibilty Statements:
Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel.
Adheres to safe deposit box procedures/ operations and guidelines.
Educates and engages Customers in conversations regarding their current and future financial needs and educates Customers about Bank products and services.
Assists in exceeding service goals by minimizing Customer wait times and accurately and efficiently processing Customer transactions.
Provides legendary Customer Service in addition to recognizing referral opportunities.
Provides exceptional customer service by meeting all customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
H.S Diploma in or equivalent work experience (Req)

Work Experience:
Cash Handling experience in a Retail or Banking environment, 0-3 years (Req)

Skills and Abilities:
Superior customer service skills.
General Math skills.
Detail oriented with the ability to function in a fast-paced and changing environment.
Excellent communication skills with ability to be concise, clear, and consistent manner.
Ability to effectively ask questions and identify needs to enhance the customer relationship .

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.