Customer Support Advisor

£19,873 + monthly on-target bonus + great benefits

We currently have full time shifts available, 37.5 hours per week. Working 5 days out of 7, we can discuss the shift patterns with you at interview.

Happy customers and even happier colleagues, that’s what makes our world go round. If you’re a people person and passionate about delivering a great customer experience, then develop your career further with the UK’s leading foodservice business and make our customers feel heard. Every day, we deliver 1.5m products to schools, care homes and hospitality venues and more across the UK. As a Customer Support Advisor, you’ll be a big part of why our customers come back for more, by building relationships over the phone, email, web chats and social media. Taking pride in connecting with our customers, your natural warmth and helpfulness will shine through.

As a Customer Support Advisor, you’ll make sure your customers know they’re in safe hands. Working in our lively contact centre, you’ll confidently handle all sorts of interactions – from placing orders to resolving queries. Training starts with getting up to speed on our systems and products. From there, you will be supported with ongoing coaching and training to develop your skills and career with us. We not only spot people’s potential – we actively make plans to promote our rising stars.

Ultimately, your role will be to solve issues and develop customer loyalty. So, we’ll expect you to have already worked in a target-driven customer service role. You’ll also need the influencing and negotiation skills to quickly build a rapport with people, verbally and in writing. Every contact is different, so being calm, adaptable, and able to think on your feet will be key. We need a Customer Support Advisor who can use their initiative to get things done and to keep our customers happy.

People join us for the stability and security of our business, and they stay for our fun and friendly culture that supports everyone to be the best they can be. Join us and discover all sorts of opportunities to develop your career with us, as well as a range of great benefits. Apply now.

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Relationship Manager in Premier Banking

• Join our expanding Wealth Banking team to support our high net worth customers
• As the first point of contact for our Premier customers, you’ll be aiming to exceed their expectations and deliver excellent service
• You’ll be delivering financial reviews, helping our customers to choose the right financial products and services that suit their unique needs
• If you have a passion for delivering excellent communication and relationship building skills, this role could be a major stepping stone onto a rewarding career path

What you’ll do

In your new role, you’ll be working closely with our high net worth, Premier customers, delivering excellent service every time. You’ll be providing them with accurate and unbiased information to allow them to choose financial products and services that suit their needs. As a highly organised person, you’ll maintain your own effective diary management, balancing proactive contact with planned customer meetings.

Additionally, you’ll be:

• Completing outbound Financial Health Check calls to grow and maintain relationships with your customers
• Proactively educating customers in the different ways they can do their banking
• Developing and maintaining relationships with colleagues in the front-line to better support your customers
• Demonstrating compliance with industry regulations standard regimes
• Resolving complaints and errors quickly and effectively, making sure that the relationship with the customer is fully restored

The skills you’ll need

In this role, you’ll need to have the ability and enjoy delivering exceptional service to high net worth clients and or influential people. We’ll look for a background of working with and meeting performance measures, and meeting customer needs in a customer service environment. You’ll also have good planning, organisational and time management skills, with the ability to work unsupervised.

You’ll also be expected to have:

• Excellent verbal and written communication skills, to be able to talk to customers over the phone and through our video banking service
• Good technology skills and experience of working with Microsoft Office, custom databases and software programmes
• Motivation and drive to develop your own career and meet personal goals

What else you’ll need to know

You’ll work a flexible shift pattern to suit your and our customer needs, between 8am and 8pm Monday to Saturday.

You’ll spend time working remotely and in the office. We can discuss your hours and ways of working with you in more detail during your interview

You’ll enjoy a comprehensive training programme and on-going coaching to support your development. When you’re ready, there’ll be opportunities to gain professional qualifications to help build your Wealth banking career.

How we’ll reward you

Salary: £26,223 – £30,850 (depending on experience)

You’ll join on a competitive salary and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.

Visit our reward and benefits page for more information on the benefit packages we offer.

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.

• Please switch to a desktop device before starting your application.
  Organisation: East and North Hertfordshire Health and Care Partnership (hosted by Hertfordshire Community NHS Trust – HCT)
• Post Title: Director of Development
• Salary: VSM c £95k
• Location: Hybrid ; multiple locations within East and North Herts, plus working from home

Closing Date: 9th September 2022

Interview date: 29th or 30th September (depending on number of applicants)

To apply, please send your CV and a covering statement explaining what you bring to this role to: alison.ryder2@nhs.net to be received by 9th September 2022 .

Having recruited a Director of Development on a secondment basis 18 months ago, we are now looking to make a substantive appointment to this key role. Working closely with the most senior leaders within the ‘system’, including Chairs, Non-Executive Directors, Chief Executives, Executive Directors, and other system leaders, you will lead the coordination, development, and management of an efficient and effective place-based partnership in ENH. This will include being responsible for ensuring the partnership has robust strategies, development plans, and transformation programmes that enable the delivery of high-quality, population health-led and integrated services for people living in ENH.